Quality and Food Safety Policy
EWH Food Services is committed to consistently satisfying our customers' expectations with safe, good quality products that meet their requirements at optimum cost. To achieve this, the company strives to compete with consistent quality products and the provision of an excellent, reliable service with timely responses and competitive prices. Good communication with customers and between company personnel is essential to ensure customer satisfaction.
EWH Food Services operates and complies with the requirements of ANS/NZS ISO 9001:2008 quality management and Codex Alimentarius HACCP food safety system. The company is committed to continual improvement of the company's operations through setting quality objectives and reviewing the system regularly. Company personnel at all levels are involved in the operation and improvement of the system. EWH Food services is committed to complying with all relevant government legislation.
Back to TopQuality Objectives
Formal measurement of customer satisfaction.
This will be done by the use of customer satisfaction surveys. The results of the surveys are used to address specific issues and to identify areas for further improvements to service.
Achievement of sales budgets
This will be measured by comparing the current sales performance to the equivalent period of the previous year and allowing for any variation due to factors outside the control of the company.
Reduction in the number of credits issued
This will be measured by comparing the number of credits (for company controlled issues) raised each quarter. The reasons the credits are raised are analysed to allow specific targeted action to reduce the number of credits.
Back to TopFood Safety Objectives
The food safety objectives are to provide safe, good quality, food products that comply with relevant legislation. The achievement of these objectives is measured by the number of valid customer complaints relating to the condition of product and temperature at which it is received and the absence of corrective action requests relating to HACCP critical control points.
Back to TopFood Safety And Quality Certification
EWH Food Services has implemented ISO 9001:2008 Quality Management System, HACCP Food Safety Program and certification to the Woolworths Quality Assurance (WQA) standard.
The ISO, HACCP and WQA programs are regularly audited by the independent certifying body NCS International Pty Ltd (NCSI). Management and staff are committed to complying with all of the requirements of the quality and food safety programs to provide consistent and excellent customer service and safe good quality products.
Back to TopISO 9001:2008 Quality Management System
Certification to the ISO 9001:2008 international quality assurance standard demonstrates EWH Food Services' commitment to customer service and continual improvement of all company operations.
The Quality Management System documents the Company's activities and the measures that are in place to ensure the correct procedures are followed. Measurable quality objectives are set and reviewed to measure performance and ensure a customer focus. Customers are surveyed to identify areas where the Company can improve it's service and products.
Back to TopHACCP Food Safety Program
The HACCP program complies with the requirements of the World Health Organisation Codex Alimentarius Commission and the Australian Food Standards Code 3.2.1.
The temperature of chilled and frozen product is checked upon receipt and the temperature of chillers, freezers and delivery vehicles are monitored to ensure product is received, stored and delivered at the correct temperature. There is air-conditioned storage of some products in the warehouse to ensure quality is maintained.
Products are inspected to ensure they are in good condition when they are received and when the order is packed for dispatch. The HACCP Food Safety Program ensures all customers receive safe food products.
Back to TopWoolworths Quality Assurance Standard (WQA)
The WQA program has been developed by Woolworths for their suppliers. It is based on HACCP but includes additional food safety and quality requirements. EWH Food Services has incorporated the WQA requirements into the Company's HACCP program and the Company is certified to the WQA Standard.
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